Steptoes Yard

Steptoe's Yard
Nether Warburton Farm
St Cyrus, Montrose
Scotland
DD10 0AQ

Tel: 01674 830123

Terms and Conditions

Definitions and Contact Information

In the terms and conditions detailed below, Steptoes Yard. Our contact details are as follows :

Steptoes yard

Nether Warburton Farm

St Cyrus Montrose

DD10 0AQ

Phone: +44 ( 01674 830123)

Email: info@steptoesyard.com

We value your suggestions and appreciate customer feedback. Please send all queries and suggestions concerning our website to: info@steptoesyard.com

Purchasing items

We accept Payment by Paypal, Cheque and most major Debit or Credit Cards through Paypal. Once payment has been received you will be sent a confirmation email, telling you that your order has been acknowledged. We may choose to undertake further validation checks. Subject to these checks, our acceptance of your purchase creates a legally binding contract between us.

This website is a sales portal for Steptoes yard, undertaking orders and organizing the delivery of items . The ordering process involves checking the availability of the item(s) enquired about, then contacting you via e-mail or phone concerning the different options regarding payment, postage and delivery.

As much of the stock featured on the website is also for sale at Steptoes yard itself, all item enquiries are subject to availability. If an item becomes unavailable we will do our best to locate a similar item and send you its details.

Cancellation of Contract

You may cancel your contract for any items you have ordered at any time up to the end of seventh working day from the date they are received. You are not required to explain your decision nor is there a penalty for cancellation. If you wish to cancel your contract we require notification in writing.

In the instance that items have been received before the cancellation of your contract then the items must be returned to our contact address at your own expense and risk. In this circumstance you must not have unpacked the items and must return them as soon as possible.

When we receive your written notification concerning the cancellation of your contract, we will re-debit any sum received to us from your debit account or re-credit your account in the case of credit cards. We will do this as soon as possible after our receipt of the items, assuming they reach us in the same condition they left us in. If we don’t receive the items in a satisfactory condition, within the allotted time, or you do not pay delivery costs, we are entitled to deduct these, or any other costs incurred in relations to the recovery of the items, from the sum of money to be returned to you.

Cancellation by us

We have the right to cancel the contract between us if :

· You live in an area to which we do not deliver

· We do not have the required stock to despatch the item(s) you have ordered.

Furthermore, we reserve the right to withhold any item or items listed at the wrong price due to a typographical error or an error on the dealer’s part, even if ordered.

In the event that we do wish to cancel your contract we will notify you as soon as possible by e-mail and will repay any money received unless it is outside of 30 days of your order. We are not obliged to provide compensation for any dissatisfaction endured.

Delivery and Packaging

Delivery Prices vary from item to item. Packaging Charges e.g. boxes, paper, bubble wrap are included in the delivery price and are not optional. We aim to dispatch all items to be posted within 7 days of payment being received. We will aim to deliver as soon as possible after your order is accepted and, in any event, within 45 days of your order (Average time of item receipt 4 working days).

Items will be delivered to the address you provide to us, with an accompanying invoice and receipt. Once your item(s) have been received we are no longer responsible for any damage or loss to them. If you have arranged to pick items up from our building or for an intermediary to pick them up on your behalf you will become responsible for the items as soon as they are collected.

Completeness of Agreement

These terms and conditions in conjunction with our contact details, listed prices, delivery information and privacy policy, constitute our complete agreement in relation to the purchase of items on this website. Other than fraud or deliberate misrepresentation, we accept no responsibility for any representation being false or deceptive. Nothing said by a representative of Steptoes yard on our behalf is to be taken as an alternative to these terms and conditions or as an approved representation concerning the characteristics of any items obtainable by sale through us.

Site Accuracy

We take all reasonable care when updating and compiling the information on this site, nevertheless due to the nature of antiques and the chance of human error we cannot ensure that the information given will always be completely up to date and error free. To a lawful degree, Steptoes yard disclaim all warranties express or implied, with regard to the accuracy of the information on this website.

We attempt in all circumstances to ensure that descriptions of items are honest and clear, whether or not provided by a Steptoes yard representative. However, you should satisfy yourself in respect of any specific question regarding provenance or quality if any such point should arise during the process of purchasing from us.

Governing Law

This contract shall be governed by and interpreted in accordance with Scottish Law. The Scottish Courts shall have authority to settle any dispute between us.

Liability

If the items you receive are damaged, faulty or not what you ordered or if you receive the incorrect number of items, we are not liable to you unless we receive information of this in writing to our contact address within 5 working days of you receiving the aforementioned items.

If we are made aware of a problem within the parameters detailed above, we are only accountable :

· Where possible, to restore or exchange any item which is faulty.

· To rectify any shortage or non-delivery

· to refund any sum of money received from you for the items in question in a way determined by Steptoes yard

Excluding what is dictated by law, we are not responsible for any contingent loss, howsoever arising. This includes subsequent damage or costs (for example monetary shortfalls or benevolence). We are not accountable for compensation, monetary or otherwise in any circumstance except refunding the amount paid to you for items you have purchased as laid out in these terms and conditions.

It is your responsibility to acknowledge and obey all necessary legislation and regulations, including the acquisition of the necessary documentation to obtain items from our website. The movement of the items on our site may be forbidden by local or national law. It is your responsibility to check as to whether or not you are working within these laws when buying items from the site and arranging there shipping. We shall not be held accountable for anyone who is found to be organising the illegal import or export of any items from this web site.

We do not aim to restrict the rights you have as a customer within valid local legislation or through your statutory rights through these terms and conditions. Neither do we intend to avoid responsibility to you for any personal injury or death as a result of our inattention.

Display of Colours

We take great care in photographing items and displaying colours in order to give an accurate depiction of each item. However, the way colour is portrayed on computer monitors can vary. As a result of this please note that the colours of an item may vary a little from what you see on your screen.(Colour variation can be due to the use of flash photograph in some cases)

Returns Policy

If you do choose to return an item, in accordance with your right of cancellation described above and your statutory rights you may have if a return is agreed, any costs associated with postage will not be reimbursed and, where necessary there will be a recollection charge. In the instance that an item is damaged during postage it will be taken up with the courier and a claim will be made, although whether or not they compensate for the loss is at their discretion. We are not liable for lost or damaged items.

Events beyond our power

We will not be held responsible in the event that items do not reach you or are damaged during transit due to occurrences beyond our control. Such circumstances include but are not restricted to Network connectivity problems, extreme weather conditions, fire and explosion, bodily injury due to sent items.

Invalidity

If, for whatever reason, we cannot enforce an area of these terms and conditions (including the conditions whereby we exclude our liability to you) the effectiveness of the remainder of these terms and conditions shall not be jeopardised.

Privacy

You as our customer recognise our terms and conditions and consent to be bound by our terms of our privacy policy.


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